Stay with Confidence Promise

Nothing is more important to City Apartments than the safety, security and care of guests staying in our properties and apartments. To that end and in accordance with ASAP (Association of Serviced Apartments) guidance we have added a Stay with Confidence Promise which sets out what we are doing to ensure the safety of both our guests and staff whilst remaining open during the current Covid-19 Pandemic.

Along with ASAPs enhanced Covid-19 accreditation we have also constantly adapted procedures in line with government and health authority advice to maintain the highest level of cleanliness and hygiene, whilst continuing to offer the best service in the industry. We still have a large team working in the City from 7am to 11pm and our 24/7 out of hours telephone line.

The following are just some of City Apartments enhanced procedures to ensure our guest and staff safety:

Pre Stay

All our staff have been trained and have had clear communication on the importance of social distancing between both guests and colleagues

Staff members always carry with them the relevant PPE, including masks, gloves, antibacterial wipes and anti-bacterial hand gel, staff will provide or wear these at the discretion of guests

All our cleaners carry the relevant PPE whilst working in our buildings and will again wear these at the request of guests

We have enhanced our cleaning processes, including disinfecting all surfaces in apartments and public areas, focusing on frequent cleaning of “high touch” points such as lift buttons, entry panels, door handles as well as sanitising apartment keys.

Healthcare grade Virucidal Disinfectant (Evans – Safe Zone Plus)

Arrival

Contact free self-check-ins are available if requested

Each building has hand sanitiser stations where guests can use antibacterial gel and/or antibacterial wipes as they wish.

During Stay

Weekly housekeeping is offered as normal. The cleaner will wear a face mask, gloves and protective equipment if requested by a guest. Where possible, guests are requested to vacate the apartment during the cleaning process. Alternatively, cooperation in maintaining social distancing is requested.

Alternatively linen, towels and cleaning products can be left outside your apartment at an agreed time if you are quarantining or wish to have no face to face contact.

Guest Services Executives are available 24/7 either over the phone or face to face

Maintenance requests are being actioned as normal following the same process as the weekly housekeeping. 

Guests can request masks, gloves, wipes and antibacterial gel when needed, free of charge.

Housekeepers and Guest Services executives are frequently sanitising high touchpoints within the communal areas and ensuring sanitising stations remain well stocked.

A free personal shopping service for the collection and delivery of groceries, medicine etc.

Please do feel free to contact us to discuss your needs – we’re here and keen to help

info@cityaparts.com / +44 (0)20 7726 2626

City Apartments Responsible Person in regards to Covid related issues is: Mark Winter mwinter@cityaparts.com